Terms and Conditions
Welcome to Al-Maqam. By using this website or requesting any of our services, you agree to comply with the terms and conditions outlined below, in addition to any other policies published on the site, including the privacy policy, payment policy, and cancellation and refund policy.
First: Scope of Services
Al-Maqam offers services related to Umrah and travel, including but not limited to: land and air Umrah programs, visa services, pilgrimage trips, eSIM internet cards, bus rentals, and an online store for Umrah and travel supplies.
All services are subject to the terms of the relevant official authorities and the terms of service providers, including airlines, hotels, transport companies, internet card providers, and relevant government entities.
Second: Acceptance of Terms
Using the site or submitting a request or completing a payment through it constitutes the client's explicit agreement to these terms and conditions. If you do not agree to any provision of these terms, please do not use the site or complete any request through it.
Al-Maqam reserves the right to modify or update these terms and conditions at any time, and continued use of the site after any modification is considered acceptance of the amended terms by the user.
Third: Intellectual Property
All content on the site, including texts, images, designs, logos, trademarks, and published materials, is owned by Al-Maqam or used under license, and may not be copied, reused, or published without prior consent.
Fourth: Official Communication
All inquiries, follow-ups, and complaints should be made through the official communication channels approved by Al-Maqam and published on the site. Al-Maqam is committed to handling customer requests and feedback with the highest level of attention and professionalism.
Fifth: Applicable Law
These terms and conditions are governed by the laws and regulations in force in the State of Kuwait, taking into account the regulations and requirements issued by the official authorities and service providers in the countries relevant to the services provided.